Client Engager

5 Minute Financial Health Check

The 5 Minute Financial Health Check asks a number of thought provoking questions across the six areas of advice, different questions are asked for an accumulator v retiree.

Clients get a better understanding of the breadth of the advisers’ service offering and often identify new areas of concern that they now want to discuss.

Advisers now have an agenda for the meeting based on the clients’ priorities and a work scoping document as advised by the client.

‘About You’ Mini Fact Find Questionnaire

In preparation for meeting with you, clients complete a short online Mini-Fact Find. This questionnaire takes 15 to 20 minutes to complete and the information is sent directly to the adviser where it is automatically saved in the client’s electronic file in a secure database.

Further information can later be added to complete a full fact find with no double handling of information.

This information can also be shared with other CRM’s through API software.

Scoping and Scaling of Advice Wizard

First we determine across each of the six areas of advice what will be In-Scope or not. This is determined by the client’s self-rated 5 Minute Financial Health Check score and any relevant goals from the Goals Tool (both are auto linked to the wizard).

The Scale Of Advice is the determined with the client and any matters not addressed are discussed with the client to confirm they understand the implications of their decisions. Drop down options and adviser notes are used to simplify this process and personalise for the client.

A comprehensive Scope of Advice Report is then generated and signed by the client, this provides a compliant file note as required by ASIC and becomes the basis for a letter of engagement.

Scoping & Scaling Report

Once the scoping and scaling has been completed using the Scoping Wizard a report is produced which can be used as;

• A file note for compliance purposes
• Attached to a Letter of Engagement and SOA or ROA

Goals Based Advice Tool

Client goals are initially captured in the online mini fact find and automatically flow through to the goals tool in the ‘client’s voice’. Advisers then use the goals tool to re-state the clients goals to be Specific, Measurable, Achievable, Reasonable & Time Bound (SMART). The goal is then prioritised and rated against other goals to determine it’s urgency and the progress of the goal is determined and tracked over time.

Adviser file notes can also be added and a report generated showing that the adviser has explored the subject matter of the client goals and their broader circumstances as required by ASIC.

At review meetings the progress of each goal can be tracked to completion and then archived once the goal is achieved or if the client decides to discontinue the goal

Goal Setting & Tracking Report

After the adviser and client set the client’s goals using our Goals Tool, a Goals Report is automatically generated for easy reference and tracking purposes. Goals can be tracked at each meeting so updated reports can be produced with ease each time.

Financial Health Check (5MFHC) Report

When a client completes the online 5 Minute Financial Health Check covering the six areas of advice the system produces a two page report that includes;

• An overall financial health score;
• A score for each of the 6 areas of advice;
• A score for each of the 30 questions.

This can be used as the agenda for the client meeting and assists with goal setting and advice scoping and scaling.

Client Changes and e-Reverse Fact Find

Prior to a Review Meeting clients complete an online Changes Questionnaire prompting them to consider any changes in their circumstances since their last review. They are then asked to review the existing information in their client file database and provide updated information or make changes as required.

Advisers receive a report providing information about relevant changes and any updated client base information. They can accept the changes to seamlessly update the electronic client file and use the information to plan for the review meeting.

Client Questionnaire Report

When a client completes the online About You Questionnaire the system produces a report for the adviser. This information is automatically added to the Fact Find and a summary page is produced which gives the adviser and client a quick snapshot of their financial situation. Additional information can be added to the Fact Find and this information pre-populates the modelling calculators so that with minimal additional inputs they can be used live with a client in the meeting

Client Changes (CQ) Report

When a client completes the online Changes Questionnaire the system produces a report for the adviser.  So the adviser can prepare for the next meeting, the system highlights any major changes to the client’s situation since the last meeting.

Electronic Reverse Fact Find Report

When a client completes the online Electronic Reverse Fact Find advisers automatically recieve a report highlighting any major changes to the client’s situation since the last meeting. Advisers can review the changes to either reject or accept them, which updates the fact find in the database.

File notes

File notes can be generated as a word document are saved to the client file. These comprehensive file notes can be used as; the basis for your insurance recommendations, file notes for auditing and can form part of your SOA.

File Notes Automated Report

When modelling has been completed using any of the 20+ calculators, comprehensive file notes can be produced for compliance purposes and paraplanning briefings.

How we can help you

The ‘How We Can Help You’ marketing tool provides examples to clients on how their financial adviser can asssist in a myriad of life events likely to occur in their life.

By using this tool a client doesn’t need to wade through pages of text on your website. Instead they quickly choose their life event to see what they should be considering and how an adviser can assist.

This interactive education and marketing tool can be used inside your website or emailed to your disengaged clients to re-engage them into your practice.

Financial Planning Explained video

Once a client can grasp the breadth and depth of what a financial planner brings to each meeting then they will be more likely to agree to initial and ongoing fees for advice.

The many facets of financial planning can be complex and time consuming to explain. This short video will help a client understand that there are many different strategies that a financial planner needs to consider and re-consider at every meeting.

Importance of a review video

The financial planning review meeting is an integral part of the financial planner’s business. A client needs to understand the review process and see value in the ongoing service before they agree to paying a fee.

This short video will help a client understand that every year many constantly changing factors can impact their financial plan and a qualified adviser has the knowledge and skills to react to these changes and keep the client on track to achieve their goals.

Importance of insurance video

Implementing appropriate levels of life insurance can be one of the most important things that an adviser can do for their clients but some clients just don’t get it.

This short video is designed to explain not only the importance of life insurance but how it integrates with all the other aspects of financial planning.

Marketing: for insurance prospects

This marketing tool is for you to embed on your own Practice website to attract interest from prospective clients or you can email it to your disengaged clients or use it for an email marketing campaign

The presenter explains the process, the client then watches the Importance of Insurance Video and completes the Insurance Questionnaire if they want to organise a meeting with you.

Video email

A template email can be set up to automatically generate a personalised email for your prospect or client to be sent out prior to each meeting. You can use our generic email templates or design your own.